Frequently asked questions
Straight answers about pricing, licensing, timing and what happens on the day.
Frequently asked questions
Do you charge for a quote?
Replacement quotes are free. Repair diagnostics are $89, and we waive that fee if you go ahead with the repair.
How quickly can someone come out?
Most calls booked before noon are seen the same day. Emergencies are dispatched around the clock, including holidays.
Are your technicians licensed and insured?
Yes. Every technician is licensed, bonded, insured and background checked, and we carry our licence number on every invoice.
Do you offer financing?
Yes, on approved credit through our finance partner. Applying takes a few minutes and does not affect your credit score.
What areas do you cover?
Springfield and the whole of Clark County, plus parts of Miami and Greene counties. If you are just outside, call and ask.
The homeowner heating and cooling checklist
Twelve checks you can do yourself before calling anyone out, plus the warning signs that mean you should call today.
What is inside
- Which noises mean a real problem
- What a fair repair price looks like
- How to tell repair from replace
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However you prefer to reach us
Phones are answered by a person, not a menu.